UK firms step up sensible automation plans as Brexit and pandemic pose long-term enterprise challenges

LONDON–(BUSINESS WIRE) – Increasingly more firms within the UK are deploying clever automation of enterprise processes, partly in response to the consequences of Brexit and the COVID-19 pandemic, based on a brand new report launched at present by Info Companies Group (ISG) (Nasdaq: III), a world chief in expertise analysis and consulting.

The ISG 2020 ™ Provider Lens Clever Automation – Options and Companies for UK report reveals that an rising variety of firms are accelerating digital transformation. Many of those initiatives incorporate automation applied sciences reminiscent of pure language processing (NLP), optical character recognition (OCR), and conversational synthetic intelligence (AI). These capabilities have met or exceeded the expectations of UK companies for elevated productiveness, decrease prices, better knowledge accuracy and improved buyer expertise.

“Enterprise course of automation will play a significant position in UK enterprise responses to the long-term challenges rising from Brexit and the pandemic,” mentioned Jan Erik Aase, companion and international chief, ISG Supplier Lens Analysis. “Even with these storm clouds over the financial system, firms are investing extra in outsourcing and automation applied sciences.”

The report focuses on distributors that provide proprietary platforms and related integration and supply help providers. Many consumers favor this kind of resolution, whereas others favor to work with consultants and suppliers, reminiscent of ISG automation, that are platform impartial and provide integration and help providers on a variety of platforms.

Falling revenues resulting from Brexit and COVID-19 have compelled many massive and medium-sized UK companies to do extra with much less, pushing them in the direction of automation and AI for IT operations (AIOps) to maximise productiveness, signifies the report. Brexit may create a critical abilities scarcity within the UK market, which is closely depending on a talented workforce from EU nations, particularly in science, expertise, engineering and arithmetic (STEM).

Firms have began implementing AI capabilities, together with conversational AI, to mitigate the influence of recent laws after Britain left the EU. Brexit is anticipated to result in elevated border controls and authorized purple tape within the provide chain, and conversational AI may assist ease the transition for companies and their prospects, ISG says.

As in different nations, UK companies are embracing sensible automation to remain aggressive, agile and environment friendly – turning to service suppliers if they do not have the in-house data or abilities to impact the transformation. , signifies the report. As massive firms undertake expertise quickly, midsize firms are steadily shifting on this path. The objectives shift from lowering prices and eliminating duties to enhancing productiveness by automating routine duties.

Different traits recognized within the report embody firms embracing low-code / no-code improvement, so citizen builders can construct conversational AI bots or digital assistants, and the mixing of enterprise course of automation options. with main enterprise expertise stacks, particularly via utility programming interfaces (APIs).

The ISG 2020 ™ Provider Lens The Clever Automation – Options and Companies report for the UK assesses the capabilities of 52 distributors in 4 quadrants: Clever Enterprise Automation, Synthetic Intelligence for IT Operations (AIOps) for Massive Accounts, Synthetic Intelligence for IT Operations (AIOps) for Midmarket and Conversational AI. The report solely assesses distributors with their very own proprietary automation platforms; it doesn’t cowl impartial distributors, reminiscent of ISG Automation, which provide options on a variety of platforms.

The report identifies IBM as a frontrunner in three quadrants. He names Accenture, Atos, Capgemini, HCL, Infosys, TCS and Wipro as leaders in two quadrants. Computacenter, Inventive Digital, Genpact, IPSoft, Mindtree and Mphasis are named as leaders in a single quadrant every.

As well as, Cognizant and Hexaware are named as rising stars – firms with a “promising portfolio” and “excessive future potential” as outlined by ISG – in two quadrants every. Mindtree is called a rising star in a quadrant.

A personalised model of the report is on the market at Digital artistic.

The ISG 2020 ™ Provider Lens Clever Automation – Options and Companies for UK report is on the market for subscribers or for a one-time buy on this Internet web page.

About ISG Supplier Lens ™ analysis

The ISG Supplier Lens ™ Quadrant analysis sequence is the one service supplier evaluation of its form to mix empirical and data-driven analysis and market evaluation with the crew’s real-world expertise and observations. ISG World Advisory Council. Firms will discover a wealth of detailed knowledge and market evaluation to information their collection of appropriate sourcing companions, whereas ISG advisors use the stories to validate their very own market data and make suggestions to ISG consumer firms. . The analysis at present covers suppliers providing their providers worldwide, throughout Europe, in addition to the US, Germany, Switzerland, United Kingdom, France, the Nordic nations, Brazil and in Australia / New Zealand, with further markets to be added sooner or later. For extra info on discovering ISG Provider Objectives, please go to this Internet web page.

A complementary analysis sequence, the ISG Supplier Lens Archetype stories, gives a singular evaluation of suppliers from the attitude of particular varieties of consumers.

About ISG

ISG (Info Companies Group) (Nasdaq: III) is a number one international expertise analysis and consulting firm. A trusted companion of greater than 700 prospects, together with greater than 75 of the world’s 100 largest firms, ISG is dedicated to serving to companies, public sector organizations, and repair and expertise suppliers obtain operational excellence and sooner progress. The agency makes a speciality of digital transformation providers together with automation, cloud and knowledge analytics; procurement recommendation; administration of governance and threat administration providers; community operator providers; design of technique and operations; change administration; market intelligence and expertise analysis and evaluation. Based in 2006 and headquartered in Stamford, Connecticut, ISG employs greater than 1,300 digitally prepared professionals working in additional than 20 nations – a world crew acknowledged for its progressive pondering, market affect, deep business experience and expertise and its world-class analysis and evaluation capabilities primarily based on the business’s most complete market knowledge. For extra info go to

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